The service was truly exceptional both during the sale and even days after when I would contact the Sales and Service center for assistance with understanding some features of the car and how they worked!
I’m not certain I need Volkswagen service for an 11 year old car. It’s unnerving to learn some service couldn’t be performed because some bolts have fused to the frame. It’s good I was warned.
Bought a used Mitsubishi Outlander. Matt was my sales consultant and was more then accommodating, worked with me on getting all of my questions answered, didn't miss a single one. Katie, my finance manager, was quite knowledgeable in every aspect of the loan process. She worked with me to hit an affordable monthly price point without sacrificing any of the service packages I wanted. Her explanations were concise and informative.TL;DR: Awesome staff and great service!
Thanks for squeezing me in! Na na na na na na na na na na na na na na na na na na na na.
Stopped at VW Newtown Square for a test drive. Was very impressed with the 2019 Tiguan. I worked with John Lee who was amazing. He did not pressure me in any way and was available to me via text with any questions I had. I would highly recommend visiting VW Newtown Square!
I was at the WV of Newtown Square dealership for the first service after my lease.Good service, friendly staff, short time waiting.Highly recommended.
My husband and I went in to look at a 2018 VW Atlas that we saw on autotrader. Matt was our salesman. He was super helpful and friendly. Not once did he makes us feel any pressure to buy. He was available by phone with any questions and concerns we had during the buying process. A few days after taking the car home, the check engine light came on. We immediately scheduled an appointment with the service department. The service team was informative about what was wrong with our car and what it needed. They gave us a loaner and sent us on our way. The car was done in 2 days, at no cost to us. We will definitely continue to deal with them in the future for all of our vehicle needs!
Josh Koumaras a Sales Rep. was patient, courteous, and went out his way to make sure I was confident with my vw purchase. I can’t say enough about how welcoming the entire staff was from Kevin and Miguel in Sale, to Katie in Finance, and Amie in Service. The dealership may be small but everyone there does their best to address your needs as a customer, not like another statistic.
Everything I requested that be examined or dealt with was handled to my satisfaction. I was quite pleased. My only complaint is minor--when picking up the car we discussed another issue, and I was told they'd have to get back to me. I never received a follow-up call about that.
They treated us with respect. Anything that needed to be addressed was taken care of in a very TIMELY fashion. It was a pleasure doing business with these folks...
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